Customer Service

Understand your CS reps’ efforts and metrics instantly and with unmitigated clarity.

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Benefits

The way you treat your customers largely determines your overall success. Things like response time, first call resolution rates, and average handle time can make or break a company’s reputation. Using Cardagraph Productivity Intelligence, you can plan resources, distribute workload, and give the support your customers expect.

Capabilities

Understand your CS reps’ efforts and metrics instantly and with unmitigated clarity. See how they’re performing and where you can help them succeed by seeing interwoven data from customer tickets, telephony software and outward communication with their accounts.

[Calendar view plus a few metrics “call quality”, “FCR Rate”, “ and “Calls per Hour” with arrows pointing up or down depending on if they’re above or below average]

Integrations

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